- You must take your driving licence with you as proof of identity. If you have not got a photo card licence then please take some other form of id such as a passport. Failure to provide photographic id will result in the medical being cancelled and another charge incurred for the rescheduled medical examination.
- You must have full details of any medication that you are currently prescribed. Failure to provide information will result in the medical being cancelled and another charge incurred for the rescheduled medical examination.
- You must have the address and contact details for your registered GP. If you are not registered with a GP, you must state this on your form by writing ‘Not Registered’. Failure to provide this information will result in the medical being cancelled and another charge incurred for the rescheduled medical examination.
- If you fail your eyesight test the doctor will inform you that your sight does not meet the necessary criteria for the medical examination. You can either carry on with the rest of the examination and complete the form, or you can visit an optician who will provide recommendations on corrective measures so that you meet the criteria. Any subsequent medical examinations with us will be charged in full.
- If you are requiring a medical for a taxi licence you are required to bring with you the medical form that is required from the local authority that is issuing your taxi licence. Failure to provide this medical form will result in the medical being cancelled and another charge incurred for the rescheduled medical examination.
- If you are requiring a medical for a taxi licence you are required to make sure that the local authority that is issuing your taxi licence will accept a form completed from a doctor who is not your registered GP. No refund will be given if the local authority does not accept our doctors completing the medical examination.
- Refunds will only be given to medicals that are cancelled with more than 10 working days (Monday – Friday) notice. Any medicals cancelled or not attended a refund will not be given.
- If we are unable to provide a medical which has been booked our liability will be limited to only refunding sums paid for the medical examination. We will not be liable for consequential loss.
- It is the responsibility of the customer to ensure that the type of medical examination booked is appropriate to the needs of the candidate.
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Alternative Dispute Resolution
If you are a client/customer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is firstname.lastname@example.org